Nylon door rollers broke.
The benefit nylon rollers hold over steel ones was their lack of maintenance requirements. They don't need to be lubricated because they're not made of metal, and their movement is naturally silent. However, they're not as durable, as this customer found out. We suggested replacing the damaged units with steel ones and showing her how to lubricate them occasionally to keep their performance smooth and silent. She agreed, and told us later that she found the required maintenance to be less of a hassle than she thought it would be.
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* $29 service call - deducted from the service
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